Refund policy

Returns
We accept returns on all products. Customers have the right to request a return within 30 days of delivery. Please contact level8@level8cases.com to obtain a return shipping label and follow our instructions.

For returns from the U.S., Canada, U.K., and Germany, our customer service team will issue a return shipping label and guide you through the process.

For returns from all other countries, customers are responsible for arranging the shipment through a local courier service. Our customer service team will provide you with the return shipping address and detailed instructions to guide you through the process.

Exceptions: If your suitcase is still unused, in brand-new condition, and kept in the original packaging, you may contact our customer service to request a return even after the standard 30-day period.

How to Check Your Suitcase at Home:

To make sure the suitcase is right for you while keeping it eligible for return, we recommend:

・Roll the suitcase indoors (on a smooth floor or carpet) to test the 360° wheels.
・Pack it with multiple outfits or travel items to check the interior space and compression system.
・Keep the lock set to 0-0-0 until you’re certain you’d like to keep the suitcase.
・Retain the original box and packaging materials, as they are required for returns.

Notes for Self-Return Shipments:

・ Please use a trackable courier service or obtain proof of postage, as we are not responsible for lost packages.
・ We cannot accept liability for products damaged during return transit—make sure the packaging is secure.
・ Please do not return merchandise to the wrong address of '9040 TELSTAR AVE, SUITE 105 EL MONTE, CA 91731'. It is not our warehouse. Thank you for your kind cooperation in advance.
・ A receipt or proof of purchase must be included to complete your return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at level8@level8cases.com.

Exchanges (if applicable)
We only offer exchanges for items that are defective or damaged. If you need to exchange your product for the same item, please contact us at level8@level8cases.com with your order details and photos of the issue.

Once your request is reviewed and approved, we will provide you with a return shipping label (available for customers in the U.S., Canada, U.K., and Germany) or a return shipping address for other regions. After we receive and inspect the returned item, a replacement will be shipped to you at no additional cost.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please send us email at level8@level8cases.com for further steps.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.