LEVEL8 Warranty Policy

LEVEL8 products are tested to ensure that the travel products meet stringent standards. If a problem occurs with this LEVEL8 product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, LEVEL8 will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product who has registered their product online from the date this Product was purchased till the expiration of this warranty. Please keep the product tag and refer to the warranty period printed on it.

LEVEL8 offer a lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, or anything else that impairs your use of the luggage.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Non-warranty maintenance or repairs on your Product can be performed by any company.

Your luggage has a warranty that covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

For warranty repair/replacement evaluation, please contact level8@level8cases.com 

If the product is covered under warranty, the product will be repaired at LEVEL8 expense and returned to you. If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you. If the product is not repairable and not covered under warranty, you could still contact us by email, we will try our best to help to solve it.

All LEVEL8 bags and accessories (Except LEVEL8 Atlas) are protected by a 1 year warranty. The LEVEL8 Atlas backpack is protected by a lifetime warranty.

If you purchase LEVEL8 product on this official site, our warranty service is automatically activated, you don't need to register here repeatedly.  If you purchase LEVEL8 product through other channels, please refer to the Terms & Conditions of the other channels.


 LEVEL8 Group Corp.